Support Module
Customer support and issue management
Overview
The Support Module provides comprehensive customer support and issue management capabilities. It enables organizations to manage support tickets, track customer issues, facilitate issue resolution workflows, and generate support performance reports.
Key Features
Ticket Management
Comprehensive support ticket system
Customer Support Tracking
Track all customer interactions and issues
Issue Resolution Workflow
Structured workflow for issue resolution
Support Reporting
Performance metrics and analytics
Key Entities
Issue
Support tickets
IssueComment
Ticket comments and updates
IssueSource
Ticket sources and categorization